Led UX Design efforts improving core digital products for Sun&Snow - Poland’s major apartment rental operator with nearly 3,000 holiday apartments.
Reduced task completion time by 35% and increased mobile bookings by 20%, resulting in nearly a 2x increase in revenue within a year.
Applied various research methods involving around 40 participants from different departments.
Directly collaborated with developers to streamline design hands off as well as actual development.
Adopted and maintained design system tailored to meet company’s needs.
Besides improving the overall website aesthetics and main user booking experiences, I significantly improved the internal central reservation system.
WEB REDESIGN
E-COMMERCE
BOOKING SYSTEM
PRICING TOOL
CHECK-OUT
RESPONSIVE
FORMS
12/2022 - 05/2023
12/2022 - 05/2023
Junior UX Designer
MYDUTYFREE LLC
Worked as a Junior UX Designer on an international platform helping travelers shop from Duty-Free stores online.
Contributed to brainstorming sessions, offering insights and iterating on designs based on feedback.
Supported the research process by gathering user insights through surveys, interviews, and usability tests.
Assisted senior designers in creating wireframes, prototypes, and user flows to develop user-centered solutions.
WIREFRAMING
PROTOTYPING
RESEARCH
COMMUNICATION
TEAM COLLABORATION
11/2021 - 05/2023
11/2021 - 05/2023
Revenue Manager
SUN&SNOW
Managed revenue optimization for a portfolio of nearly 3,000 apartments.
Leveraged data-driven decisions to optimize performance, improve profitability, and adapt to changing market conditions.
Led a six-person team in integrating the dynamic pricing tool (Pricelabs) into the internal central reservation system.
Worked with sales, marketing, and pricing teams to align strategies and ensure optimal revenue generation.
MARKET & COMPETITIVE ANALYSIS
PRICING MANAGEMENT
REVENUE OPTIMIZATION
PROCESS AUTOMATION
TEAM MANAGEMENT
9/2020 - 11/2021
9/2020 - 11/2021
Partner Relations Manager
SUN&SNOW
Cultivated business relationships with various companies that connect consumers with travel experiences, accommodations, and special offers.
Contributed to e-commerce projects providing feedback and insights leveraging business partners experience.
Negotiated partnership terms, managed contracts, and ensured compliance with agreed-upon terms and policies.
Collaborated with internal teams such as sales, marketing, product, and customer support to ensure that partners initiatives are integrated and aligned with business strategies.
NEGOTIATION AND INFLUENCING
PROJECT MANAGEMENT
STRATEGIC THINKING
CROSS-FUNCTIONAL COLLABORATION
05/2023 - Present
Design Education
4/2022 - 11/2022
4/2022 - 11/2022
Google UX Design Professional Certificate
COURSERA
The course offers an industry-standard curriculum covering essential UX design principles, tools like Figma and Adobe XD, and hands-on project experience to build a professional portfolio.
The certificate emphasizes industry-relevant skills, including the design process, foundational UX concepts, UX research, and portfolio development, which involves three comprehensive projects: a mobile app, a responsive website, and a cross-platform experience.
All completed courses: - Foundations of User Experience (UX) Design; - Start the UX Design Process: Empathize, Define, and Ideate; - Build Wireframes and Low-Fidelity Prototypes; - Conduct UX Research and Test Early Concepts; - Create High-Fidelity Designs and Prototypes in Figma; - Build Dynamic User Interfaces (UI) for Websites; - Design a User Experience for Social Good & Prepare for Jobs;
USER-CENTERED DESIGN
DESIGN PROCESS
UX CONCEPTS
UX RESEARCH
ACCESSIBILITY
MOBILE APP
RESPONSIVE DESIGN
CROSS-PLATFORM
11/2022
11/2022
Design Rules: Principles + Practices for Great UI Design
UDEMY
The course provides practical guidelines for creating functional, user-friendly, and visually appealing interfaces, ideal for designers of all levels.
The most impactful lessons: - Organizing Visual Information; - Using Color and Contrast Appropriately; - Creating and Simplifying Visual Cues;
USER-FRIENDLY
UI DESIGN PRINCIPLES
VISUAL CUES
4/2022
4/2022
Web Designer: The Explosive Start
WAYUP
Beginner-focused course that provides foundational web design skills, covering essential tools, techniques, and practical projects to jumpstart a design career.
Course content: - Create a simple landing page; - Explore design tool - Figma; - Learn about UX design best practices; - Introduction to spaces, typography, and visual contrasts;
